Shipping and returns

Destinations

Peninsular Spain and Portugal.

*For shipments to other destinations, please contact us at info@monomatmateriales.com for costs and conditions.

Delivery time

We offer a delivery time of between 3 and 5 working days from purchase in mainland Spain and Portugal.(for purchases that choose bank transfer as payment method, the term starts from the moment we receive the payment).

Service costs

We offer as shipping, handling and packaging costs of the goods the following prices (VAT not included), classified according to the destination of the order that will always appear in your shopping cart at the time of payment. In addition, a 3% of the total amount of the products will be added as compulsory purchase insurance indicated by the transport agency.

SHIPPING, HANDLING AND PACKAGING COSTS (Taxes not included).

MAINLAND SPAIN - 3 / 5 DAYS
Up to KG | PRICE € (excl. VAT)

10|9.23
20|12.69
30|16.16
40|18.47
50|23.91
60|25.51
70|31.13
80|34.60
90|36.91
100|39.22
120|41.53
140|42.68
150|42.74
300|51.98
600|69.30
800|80.85
1200|103.95
1300|203.71
1400|219.38
1500|235.06
1600|250.71
1700|266.39
1800|282.06
1900|297.73
2000|313.40
2100|329.08
2200|344.73
2300|360.40
2400|376.08
2500|391.75
2600|407.42
2700|423.09
2800|438.76
2900|454.42
3000|470.10
3100|485.77
3200|501.44
3300|517.11
3400|532.77
3500|548.45
3600|564.11
3700|579.79
3800|595.46
3900|611.13
4000|626.79

PORTUGAL - DELIVERY IN 3 / 5 DAYS
Up to KG | PRICE € (excl. VAT)

2|10.43
5|10.80
10|11.19
15|15.61
20|20.06
25|24.57
30|28.95
35|33.41
40|37.86
45|42.31
50|46.75
60|54.73
70|64.55
80|73.46
90|82.36
100|91.26
150|86.54
300|96.55
600|117.14
800|139.72
1200|148.49 

*The price includes the customs handling costs that correspond to Monomat Materiales as exporter, but does not include customs duties, local taxes and other import costs, which shall be borne by the customer at destination, if any. The delivery time will depend on the corresponding customs procedures.

For heavier weights to those described above, you can contact us at the following address pedidos@monomatmateriales.com where we will attend to you as soon as possible and solve any doubts you may have.

Orders will be delivered by the transport agencies contracted by Monomat by prior agreement.

Method of delivery

The order is delivered to the attention of the person and at the address you have indicated in the order, during office hours.

If the addressee cannot be located at the place specified, the transport agency leaves a notice with a telephone number so that you can specify the exact date, time and place of the second delivery attempt and, failing that, this will be made the following working day. If delivery is unsuccessful, a note is left again and the order is placed at your disposal at the carrier's office closest to the place indicated for delivery.

All orders are delivered at street level with a truck with a self-unloading platform, as long as the delivery point of the order meets the necessary accessibility conditions. We do NOT work with cranes or cranes.

The transporters are responsible for unloading the pallet at the street level, but are not authorised to handle the goods, therefore, the customer or the site personnel must be responsible for the lifting or movement of the materials to the address.

If the customer requires pallets to be unloaded at a special location without prior notice and without prior authorisation, he is fully liable for any damage to the goods and for the costs that this extra service may entail.

The customer must notify us at the time of placing the order if there is any anomaly that makes it difficult or impossible for the carrier to access and unload the goods at the destination address. If the material cannot be unloaded at the delivery address, an alternative delivery point will be found nearest to the address indicated.

Monomat Materiales will not assume any responsibility when the product is not delivered as a result of errors in the data provided by the customer, the need to change the vehicle due to impossibility of delivery or in the event of the customer's absence before an agreed delivery. In any case where delivery is not made and/or is postponed by the customer, we inform you that second transport and/or storage costs may be incurred, which are always at the expense of the end customer or purchaser. It is advisable to inform us of these possible complications before placing the order.

Payment of shipping costs

The payment of the shipping costs is done through the order on the website, so you do not have to pay any additional amount on receipt.

* The shop collection service is only available for the province of Alicante.

Returns

In accordance with article 68 of Royal Legislative Decree 1/2007 of 16 November, the Customer is granted the right to return the goods within 14 days of receipt of the order, and the Customer shall bear the cost of returning the goods.

Returns will only be accepted for products that meet the following requirements:

- The order must be returned with all its products, with its original packaging and its original unbroken seal, with all its accessories and in perfect condition.

- We will not accept returns of products that do not come in their original packaging, unless they are defective due to some kind of damage during shipment or simply because the product was sent incorrectly. Only in this case, monomatmateriales.com will pay the cost of returning the product and shipping the new product as soon as possible.

- No returns will be processed for products that have been purchased in outlet clearance.