General terms and conditions

The use of the services or the contracting of products in www.monomatmateriales.com implies acceptance of the following general conditions:

1.- Acceptance and availability of the General Terms and Conditions of Business
By accepting this contract, you declare:
a) that he or she is a person of full age and has the capacity to contract,
b) that you have read and accept these general terms and conditions.

These general terms and conditions (hereinafter referred to as "General Terms and Conditions"), regulate the legal relationship arising from the contracting processes between the user-customers between the users-customers (hereinafter, "the Customers") of the e-commerce web page located at the URL https://www.monomatmateriales.com property of Materiales de Construcción Monóvar, S.L. (hereinafter "monomatmateriales.com"), with registered address at:
Materiales de Construcción Monóvar, S.L. - CIF: B-53764874
Ctra. Monóvar - Pinoso, km 0,5
03640 - Monóvar - Alicante
Spain
info@monomatmaterials.com

Customers accept the General Terms and Conditions from the moment they they use or contract the service or purchase any product. This document can be printed and stored by the Customers. Monomatmateriales.com places at their disposal available to them, the e-mail address [email protected] The user may raise any questions about the General Conditions. the General Conditions.

2.- Applicable rules
These General Conditions are subject to the provisions of Law 7/1998, 13 April 1998, on General Terms and Conditions of Contract, Law 7/1998, 13 April 1998, on General Terms and Conditions of Contract 7/1998, of 13 April, on General Contracting Conditions, to Law 26/1984, of 19 July, on the General 26/1984, of July 19, 1984, General Law for the Defence of Consumers and Users, to the Royal Decree 1906/1999, of 17 December 1999, which regulates telephone or electronic Electronic or Telephonic Contracting with general conditions, the Organic Law Organic Law 15/1999, of 13 December 1999, on the Protection of Personal Data, Law 7/1996, of 13 December 1996, on the Protection of Personal Data. Law 7/1996, of 15 January 1996, on the Regulation of Retail Trade, and Law 34/2002 of 11 July 2002, on Information Society Services and Electronic Commerce. and Electronic Commerce.
If you reside outside Spain and by virtue of your legislation, Spanish legislation does not Spanish legislation does not apply, you cannot contract the services or products of monomatmateriales.com. products of monomatmateriales.com.

3.- Modification of the General Conditions
Monomatmateriales.com may modify the General Terms and Conditions by notifying the Customers with sufficient notice, in order to improve the services and products offered through monomatmateriales.com. products offered through monomatmateriales.com. By modifying of the General Conditions displayed on the monomatmateriales.com website, it shall be understood that this duty of notification has been fulfilled.
In any case, before using the services or contracting products, you should consult the General Conditions. consult the General Conditions.

4.- Description of products, prices and services
The products of monomatmateriales.com that are marketed by purchasing them through the website through the web page www.monomatmateriales.com, where the characteristics, manufacturer, price and images are shown, which reflect as faithfully as possible and whenever possible, the product as it is sent to the customer. as it is and as it is sent to the customer.

The packaging shown, corresponding to: products, etc., may be subject to modifications by the manufacturer, in order to by the manufacturer, in order to improve their presentation. presentation.

The offer of the products of monomatmateriales.com is valid indefinitely and may be modified, amended or cancelled without prior notice to users and regular or users and regular or occasional consumers, as well as the prices published, although the published prices, although the products will be invoiced on the basis of the rates in force at the time the order is registered.
Our product and price offers are valid for as long as they are displayed on the website on the website www.monomatmateriales.com and always subject to stock availability. available.

For products that are not in stock, our offers and prices are valid on condition of availability offers and prices are valid on condition of availability from our suppliers. from our suppliers.

In any case, the availability of the products shall be stated prior to each order. products prior to each order.
However, if the product is not available after the processing of an order, the Customer shall be order, the Customer will be informed by e-mail or telephone of the delivery of only part of the delivery of only a part of the order or the cancellation of the order. The Customer will be refunded the full or partial amount of his order within 30 days of the within 30 days of placing the order.
The prices of our products are shown in euros per unit (€/unit), all taxes included. all taxes included; shipping costs are not included and will be indicated at the time of the final will be indicated at the time of final confirmation of each order.
The civil liability of monomatmateriales.com for the products supplied is limited to the amount of the same. supplied is limited to the amount of the products supplied, the user or consumer waives the right to claim any liability from monomatmateriales.com for any concept in any case of any concept in any case of dissatisfaction of the products purchased in acquired in monomatmateriales.com, as well as possible failures, slow access or errors in the access or errors in accessing the Website, including loss of data, or any other type of information that may exist in the computer or network of the user accessing user accessing monomatmateriales.com.

5.- Ordering
Orders placed on the Internet through www.monomatmateriales.com involve contractual data between the Customer and monomatmateriales.com which shall be confirmed and collected by both parties prior to shipment.
Monomatmateriales.com reserves the right to cancel or refuse any order placed by a customer order from a customer with whom there is a dispute regarding the payment of a previous order. previous order.

We undertake to accept orders in accordance with the terms of the general conditions of sale set out herein. the general terms and conditions of sale set out herein.

The Customer declares that he/she is aware of and accepts these general conditions of sale before confirming his/her orders. before confirming their orders.

Confirmation of an order therefore implies acceptance of these General Terms and Conditions of Sale. Unless proven otherwise, the data recorded by monomatmateriales.com constitutes proof of all transactions carried out between monomatmateriales.com and its customers.
For the purposes of these general terms and conditions and the fair fulfilment of obligations by both parties, orders placed via the website or by telephone before 14:00 hours shall be deemed to be orders of the day.

6.- Outlet articles
Outlet" products are products intended for export, which is why they may have defects in the packaging or manufacturing and cannot be sold as top quality products. These products are offered at a special reduced price.

However, our team makes sure that they are in a perfect state of use and that they do not present any serious damage. These items have the same guarantees as the rest of the materials.
Please note that as they have been returned or have been on display they may not be in the original packaging.

Important: These offers are limited to very few units. In case of return, we will not assume the costs of shipping and collection of material or any costs arising from such management.

7.- Means of payment
Payment for any purchase on monomatmateriales.com can be made by credit/debit card (Visa, Mastercard, Visa Electron and/or similar), by bank transfer to our current account, by cash on delivery, assuming in the latter case a surcharge for the service, or financed with commissions through the Aplázame platform.
The card with which the payment is made must be issued by a bank or savings bank with a registered office in any Member State of the European Union, as well as in continental Europe.

Monomatmateriales.com reserves the right to change or modify the current account to which the account into which the Customer can pay for their order by bank transfer. transfer.

All purchase transactions on monomatmateriales.com are carried out within a strict within a strict framework of confidentiality and encryption thanks to the SSL protocol. SSL PROTOCOL.

Monomatmateriales.com never has access to your bank details nor does it store them on its servers. For this reason you will have to provide them again every time you make a new purchase on our website.

Payments with seQura.

We have new payment solutions so you can buy what you want, and pay for it the way you want. 

1. Choose seQura as your payment method at the end of your order.
2. Fill in 5 details and we will instantly confirm your purchase.
3. Enjoy your purchase without paying all together.

Pay later:

Receive your purchase first and pay for it later. You have 7 days to think about it, and if you don't like it you can return it. And best of all, it's free for you.

Sounds good, doesn't it? Make your purchases with seQura in a jiffy. No paperwork, no documents to upload and immediate approval. Easy, fast and secure. Choose seQura as your payment method at the end of your order. Enter your ID and mobile phone number and we will instantly confirm your purchase. You don't have to enter any credit card, and you won't pay anything. Receive your order, check it and pay for it up to 7 days after shipment, at no additional cost. SeQura will send you an email with the date and method of payment. And enjoy.

Divide into 3 at no cost:

Divide your purchases into 3 equal instalments at no cost to you. Convenient and simple. One payment per month, instantly and without paperwork. At the time of purchase you only pay the first instalment, the rest will be automatically charged to your card, always on the same day of the month that you made the purchase. And if that day doesn't suit you, you can change it at no cost.

Buy in 3 instalments with seQura in a jiffy. No paperwork, no documents to upload and immediate approval. Easy, fast and secure.

1. Choose seQura's 3 way split as your payment method when finalising your order.
2. Fill in 5 details and we will instantly confirm your purchase. Today you only pay the first instalment (⅓ of the order).
3. Enjoy your purchase without paying all at once. The rest of the payments will be made automatically every month.

Payment in instalments:

Choose to pay at your own pace in the instalments that suit you best for a mini fixed monthly fee. Clear and transparent costs. With just 5 details and instant approval.

No paperwork and no documents to upload. Easy, fast and secure.

1. Choose seQura as your payment method and select the number of instalments when finalising your order.
2. Fill in 5 details and we will instantly confirm your purchase. Today you only pay the first instalment.
3. Enjoy your purchase and pay comfortably. Your payments will be made automatically every month.

If in doubt, solve them here.

8.- Delivery
Delivery times depend on the time taken to process the order and shipment, and may vary depending on the distribution network provided by the transport agencies in each region. At the time of delivery, the customer shall not be required to make any payment unless he/she has chosen cash on delivery, in which case, he/she shall pay the amount of the order, the transport and the surcharge for this service at the time of receipt.

The delivery times of an order vary for each sale and are indicated in the in the shipping section of our website. Under normal conditions, the minimum delivery time for an order delivery time for an order placed through www.monomatmateriales.com before 14:00 hours will be 14:00 hours will be 1 day and the maximum 7 days, depending on the type or class of product and the country of delivery. type of product and the country of delivery.

The products are shipped to the address indicated by the customer when placing the order so that they can be order so that it can be delivered during normal working hours. working hours.

Monomatmateriales.com offers customers the possibility of registering as users, by registering their as users, registering their identification and shipping data to speed up the process in subsequent process in subsequent purchases by simply selecting one of the various shipping addresses that can be addresses that you can store, modify, delete or enter new ones. enter new ones.

Monomatmateriales.com assumes no responsibility for the consequences of possible delays in delivery.
If the recipient cannot be located at the place indicated on the order, the transport agency leaves a note with a telephone number so that you can specify the exact date, time and place of the second delivery attempt and, failing this, it will be made the following working day. If delivery is not possible after this, a note will be left again and the order will be left at your disposal at the office of the courier agency nearest to the place indicated for delivery. In any case, we are at your disposal at [email protected]   

All orders are delivered at street level with a truck with a self-unloading platform, as long as the delivery point of the order meets the necessary accessibility conditions. We do NOT work with cranes or cranes.

The transporters are responsible for unloading the pallet at the street level, but are not authorised to handle the goods, therefore, the customer or the site personnel must be responsible for the lifting or movement of the materials to the address.

If the customer requires pallets to be unloaded at a special location without prior notice and without prior authorisation, he is fully liable for any damage to the goods and for the costs that this extra service may entail.

The customer must notify us at the time of placing the order if there is any anomaly that makes it difficult or impossible for the carrier to access and unload the goods at the destination address. If the material cannot be unloaded at the delivery address, an alternative delivery point will be found nearest to the address indicated.

Monomat Materiales will not assume any responsibility when the delivery of the product is not made as a result of errors in the data provided by the customer, the need for a change of vehicle due to impossibility of delivery or in the case of absence of the customer before an agreed delivery. In any case in which the delivery is not made and/or is postponed by the customer, we inform you that you may incur second transport costs and/or storage costs, which are always at the expense of the end customer or buyer. It is advisable to advise of these possible complications before placing the order.

9.- Returns
In accordance with article 68 of Royal Legislative Decree 1/2007 of 16 November, the Customer is granted the right to return the goods within 14 days of receipt of the order, and the Customer shall bear the cost of returning the goods.
Returns will only be accepted for products that meet the following requirements:
- The order must be returned with all its products, with its original packaging and its original unbroken seal, with all its accessories and in perfect condition. In the event that the return of an already opened product is requested, it will only be admissible if it retains at least 80% of its original weight. In this case, it must be returned in its original packaging and in the best possible condition to be accepted.
- We will not accept returns of products that do not come in their original packaging, unless they are defective due to some kind of damage during shipment or simply because the wrong product was sent (we are sorry in advance). Only in this case, monomatmateriales.com will pay the cost of returning the product and shipping the new product as soon as possible.
The procedure to follow to return a product starts with an e-mail to [email protected] on our Contact page, with the details of the order, your ID, reasons for the return and a photo of the product as it arrived in case it is defective. We will reply to this e-mail as soon as possible. If all the requirements are met, we will proceed to refund the total amount of the order or send a new one according to the process that we finally decide by mutual agreement, once we receive the order or returned product. The return shipment must be made using the same monomatmateriales.com box that we have sent you, or in a similar format that guarantees the return in perfect condition and a copy of the delivery note must be included inside the package indicating the reasons for the return.
Monomatmateriales.com will not be responsible for the costs incurred by those returns that are produced without respecting the steps established in this procedure.

Intellectual property
The contents supplied by monomatmateriales.com are subject to intellectual and industrial property rights and are the exclusive property of Materiales de Construcción Monóvar, S.L. or of the natural or legal persons who are informed. By acquiring a product or service, monomatmateriales.com does not grant the purchaser any right of alteration, exploitation, reproduction, distribution or public communication of the same, and monomatmateriales.com reserves all these rights. The transfer of the aforementioned rights shall require the prior written consent of monomatmateriales.com. The customer may not make such content available to third parties.
The intellectual property extends, in addition to the content included in monomatmateriales.com, to its graphics, logos, design, images and source code used for its programming.

11.- Use of the service and responsibilities
The user undertakes to use the services and contents of the website in accordance with the law, morality, public order and these general conditions of use. Likewise, the user undertakes to make appropriate use of the services and/or contents of the website and not to use them for illicit or criminal activities and/or activities that infringe the regulations on intellectual and industrial property, or any other forms of applicable legal order.
Monomatmateriales.com reserves the right to suspend or terminate, in whole or in part, with or without notice, any content or user account that violates these terms of use of the Service.
Monomatmateriales.com does not guarantee the permanent availability of the services, being exonerated from any type of responsibility for possible damages caused by the unavailability of the service due to force majeure or errors in the data transfer telematic networks, beyond its control.
Monomatmateriales.com is not responsible for the content of links to other websites that are not owned by Monomatmateriales.com and therefore cannot be controlled by Monomatmateriales.com.
By registering as a user you agree that monomatmateriales.com may send you newsletters to your email address that include advertising, as well as to save your personal data and shipping addresses for the sole purpose of having them at your disposal in order to speed up future purchasing processes on our website.
The Client declares that he/she is aware that the information provided by monomatmateriales.com through its services is not of a legal nature and is only offered for information purposes.
The consultation service is offered for information purposes and is expressly limited in its effects, as no relevant documents are reviewed or complete information is available in any case, making it a limited opinion subject to better law.

12.- Privacy and Personal Data Protection
By providing their e-mail address or other personal data, a necessary requirement for contracting certain services, Customers give their permission for these addresses to be processed and also used to send commercial communications for the promotion or advertising of the services and products offered exclusively by monomatmateriales.com without the option of transferring them to other persons or companies. Monomatmateriales.com puts at the disposal of the Clients the e-mail address [email protected] to withdraw their consent.
Monomatmateriales.com declares that it complies with current legislation regarding data protection, in particular Organic Law 15/1999, of 13 December, on the Protection of Personal Data and Royal Decree 1720/2007 of 21 December, which develops the aforementioned organic law. Monomatmateriales.com makes available to Customers the means of contact referred to in the previous paragraph so that they can exercise their rights of access, rectification, cancellation and opposition guaranteed by current legislation.

The user accepts that all his personal data will be transferred in full to Aplazame from the moment the user has initiated the contracting of the deferred payment service offered by Aplazame at the time of choosing the form of payment. This acceptance extends to any third parties that may need to access the files for the proper performance of the contract.

13.- Applicable legislation and competent jurisdiction.
These General Terms and Conditions shall be governed by and construed in accordance with the laws of Spain.

14.- Notifications
All notices, summons, requests and other communications to be given by the parties in connection with these General Terms and Conditions shall be in writing and shall be deemed to have been duly given when delivered by hand or sent by ordinary mail to the other party's address or e-mail address, or to any other address or e-mail address that each party may indicate to the other party for this purpose.

15.- Nullity and ineffectiveness of the clauses.
If any clause included in these General Conditions is declared totally or partially null and void or ineffective, such nullity or ineffectiveness shall only affect such provision or the part thereof that is null and void or ineffective, and the General Conditions shall remain in force in all other respects, and such provision or the part thereof that is affected shall be deemed not to have been included in these General Conditions.